Bloomfire

Designed first ever Zendesk Application integration, with a companion Chrome browser extension to tap into Bloomfire’s existing knowledge management software and make their tooling even more powerful.

Chrome Extension

Connect with Bloomfire’s extensive knowledge management system. See new resources across communities, and search your communities knowledge base all right in browser.

Zendesk Application Integration

Created a custom Bloomfire sidebar that integrated right into Zendesk’s ticketing system. This helped customer support agents quickly find and help their users with any question they may have, while utilizing the power of their Bloomfire community.